Trevo Malaysia At TREVO, we want to always make sure both Guests and Hosts have a smooth and safe process throughout a TREVO booking.
For a hassle-free experience, only Guests can collect the car from the Host/Dasher (Delivery Partner).
However, in the event of car collections by a 3rd party/additional driver, we advice for Guests to reach out to our TREVO Support representative via the Live Chat feature in the TREVO app.
How do I reach out via Live Chat?
- Go to your account, click “Contact Us”
- Choose “Live Chat”
- Inform our TREVO Support representative of your request
What information should I include in my request for a 3rd party/additional driver?
Don’t worry, we’ve prepared a template for you below to copy and paste. Just add the required information in said template!
Template
Hi there, I’d like to register an additional driver for my upcoming booking {BOOKING ID}. Here are the details:
1. Additional driver’s full name:
2. Additional driver’s IC number:
3. Additional driver’s email address:
4. Additional driver’s phone number:
Should I inform the Host as well that there will be another person collecting the car?
Yes, you need to inform the Host regarding the person who’ll be collecting the car.
Who should be contacting the TREVO Support representative?
The Guest must contact the TREVO Support representative.
Who can be the 3rd party/additional driver?
The 3rd party/additional driver must be a registered TREVO user.
Terms & Conditions apply.
