{"id":10063,"date":"2023-11-10T14:01:59","date_gmt":"2023-11-10T06:01:59","guid":{"rendered":"https:\/\/trevo.my\/stories\/?p=10063"},"modified":"2024-02-06T17:23:08","modified_gmt":"2024-02-06T09:23:08","slug":"trevo-seamless-car-collection","status":"publish","type":"post","link":"https:\/\/trevo.my\/stories\/trevo-seamless-car-collection\/","title":{"rendered":"Make Your Car Collection Easier! \ud83e\udef1\ud83d\udd11\ud83d\ude98\ud83e\udef2"},"content":{"rendered":"\t\t
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At TREVO, we want to always make sure both Guests and Hosts have a smooth and safe process throughout a TREVO booking.<\/span><\/p>

For a hassle-free experience, <\/span>only Guests<\/b> can collect the car from the Host\/Dasher (Delivery Partner).<\/span><\/p>

However, in the event of car collections by a 3rd party\/additional driver, we advice for Guests to reach out to our TREVO Support representative via the Live Chat feature in the TREVO app.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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How do I reach out via Live Chat?<\/b><\/i> \n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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  1. Go to your account, click \u201cContact Us\u201d<\/span><\/li>
  2. Choose \u201cLive Chat\u201d<\/span><\/li>
  3. Inform our TREVO Support representative of your request<\/span><\/li><\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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    What information should I include in my request for a 3rd party\/additional driver?\n<\/b><\/i><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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    Don\u2019t worry, we\u2019ve prepared a template for you below to copy and paste. Just add the required information in said template! <\/span><\/p>

    Template<\/em><\/h2>

    Hi there, I’d like to register an additional driver for my upcoming booking {BOOKING ID}. Here are the details:<\/span><\/i><\/p>

    1.\u2060 \u2060Additional driver\u2019s full name:<\/span><\/i><\/p>

    2.\u2060 \u2060\u2060Additional driver\u2019s IC number:<\/span><\/i><\/p>

    3.\u2060 \u2060\u2060Additional driver\u2019s email address:<\/span><\/i><\/p>

    4.\u2060 \u2060\u2060Additional driver\u2019s phone number:<\/span><\/i><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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    Should I inform the Host as well that there will be another person collecting the car?<\/b><\/i> \n\n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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    Yes, you need to inform the Host regarding the person who\u2019ll be collecting the car.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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    Who should be contacting the TREVO Support representative?<\/b><\/i><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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    The Guest must contact the TREVO Support representative.\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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    Who can be the 3rd party\/additional driver?<\/b><\/i>\n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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    The 3rd party\/additional driver must be a registered TREVO user.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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    Terms & Conditions apply.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    At TREVO, we want to always make sure both Guests and Hosts have a smooth and safe process throughout a TREVO booking. 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