Hosts Can Now Enjoy Automated Delivery Arrangements!

Good news, TREVO Host! From 1 June 2022, when a Guest books your car with delivery and/or pickup, it will be automatically assigned to our delivery team.

You can now focus on prepping your car to be its best, for your guest.

How the new process works for you

  1. For example, a Guest makes a booking request with delivery and/or pick up for your car. He/she has paid for it. Once you accept this request, we will automatically arrange the delivery and/or pick up.
  2. We’ll arrange the delivery to and/or from your address provided when you listed your car on the TREVO app. If your car’s current location is different from the address on your Host Car profile, please inform us via Live Chat.
  3. An SMS will be sent to you with the following: “the delivery task has been created and is pending assignment”. The SMS will also contain a link to the Host Self-Delivery form if you choose to deliver your car yourself.
  4. Once we have assigned the delivery to a delivery partner, you’ll receive an SMS containing the delivery partner’s contact details.
  5. If there are changes in the delivery arrangement — for example, the delivery partner has cancelled his/her assignment — we’ll inform you via SMS.

Important! Ensure your phone number and address are correct.

  • Make sure your phone number and address that are listed on your Host Car profile are correct.
  • If your phone number is incorrect, please remember to update it on the TREVO app.
  • If your address is incorrect, please inform us via Live Chat. 

To keep you updated about your delivery status, we’ll be sending you these SMSes

   
Trigger SMS Notification
When a delivery task is created
When a delivery task is assigned to a delivery partner
When the delivery partner is on the way
When a delivery partner is replaced with a new one
When a delivery partner cancels a delivery task

Frequently Asked Questions

1. What happens if a delivery partner is not assigned, or the delivery partner cancels the delivery task?

Here’s what you can do:

  • You can self-deliver or collect the car to/from the Guest. Best of all, you’ll get paid for this! Please remember to complete the Host Self-Delivery form that’s available in the SMS notification or click here.
  • Your Guest can also collect the car from you. If he/she took an e-hailing ride to/from your location, we’ll reimburse the Guest for the cost of the e-hailing ride.

2. Does the 3-hour rule to request for delivery still apply?
No, you are no longer required to contact Customer Service to arrange your car deliveries.

3. What happens if the delivery partner is unreachable?

You will need to contact the Customer Service team via Live Chat.

4. What can I do if there’s no update regarding the status of my delivery assignment?

You will need to contact the Customer Service team via Live Chat.

5. How do I know if the delivery partner is on his/her way to my location?

As part of our internal process, our delivery partner should share their estimated time of arrival (ETA) at least 2 hours before the trip starts and the trip’s end time.

6. The delivery partner is late in delivering or collecting my car, will I be compensated?

This will depend on the circumstances. You will be compensated if there’s a delay with the delivery or collection of your car, and if the issue is caused by TREVO. Please contact our Customer Service team for assistance.

7. The Guest informed me that the delivery partner is late in delivering or collecting my car, what can I do?

This will depend on the circumstances. Your Guests will be compensated if there’s a delay with the delivery or collection of the car, and if the issue is caused by TREVO. Please advise your Guests to contact Customer Service for assistance.

8. What if I need to change the delivery time or location?

If you plan to change your delivery arrangements, please inform Customer Service via Live Chat at least 3 hours in advance.

9. What if the Guest did not pay for delivery or pick up, but now he/she wants you and TREVO to arrange this?

Unfortunately, we will not be able to arrange delivery or pick up if it’s not selected by the Guest during booking.

Interested in delivering your own car?

Find out more about Host Self-Delivery and the incentives you can earn here!

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